Kestrel IT takes care of your help desk, network, backups and email security — for a fixed fee per person. When something breaks, a real person picks up, and your response time is written into your plan.
Three promises most IT shops won't put in writing.
01
One fixed monthly price
You pay per person, per month. Password resets, printer drama and the 4:55 pm “my laptop won't start” are all included. No hourly invoices, ever.
02
A real person answers
Call or email and you reach a technician in Austin who knows your office — not a phone tree, not a chatbot, not a ticket number and silence.
03
A clear response time
Every plan lists how fast we respond, by severity. If your whole office is down, you hear from us in minutes — and you know that before you ever need it.
Services
Everything your office runs on, looked after.
We become your IT department: we set things up properly once, keep them patched and watched, and fix what breaks — without you having to know which cable goes where.
Help desk & device support
Unlimited remote help for everyone on your team, plus on-site visits when a screen or a person needs one.
Phone and email support, answered by a person
Laptops, desktops, printers and phones set up and kept updated
New hire ready on day one; leavers locked out the same day
Network & Wi-Fi setup
Fast, boring, reliable networks. We plan, cable and configure the office so the Wi-Fi reaches the back room and guests stay off your files.
Firewall, switches and access points configured and documented
Separate guest Wi-Fi and secure remote access
We deal with the internet provider so you don't have to
Backups & recovery
Backups only count if they restore. We back up files, email and devices every night — and test the restore, so a dead laptop is an inconvenience, not a crisis.
Nightly cloud backup of email, shared files and devices
Regular restore tests with a written result
A recovery plan for fire, flood, theft or ransomware
Email security
Most small-office breaches start in the inbox. We filter what gets in, lock down the accounts, and teach your team to spot what slips through.
Spam, phishing and malware filtering on every mailbox
Multi-factor sign-in rolled out without the drama
Short phishing drills and plain-English training
Also part of the plan
Email & office apps admin
Security updates & antivirus
Password manager
Hardware buying advice
Vendor & ISP wrangling
Device inventory
Quarterly IT review
Response times
You'll know how fast we'll respond before anything breaks.
Written into every plan, by severity. Sample targets · demo
Response time targets by severity
Severity
Example
We respond in
Critical
The whole office can't work: internet, server or email down
15 min
High
One person can't work at all
1 hour
Normal
Something is slow, broken or annoying
4 hours
Request
New user, new laptop, a change or a question
Next day
How onboarding works
From “who set this up?” to sorted, in about a month.
Switching IT providers sounds painful. It shouldn't be. Here's exactly what happens after you book the free assessment.
01Day 1 · 30-minute call
Free IT assessment call
We ask about your team, your tools and what keeps going wrong. No sales script — just the questions an IT manager would ask.
02Week 1 · on-site walk-through
Walk-through & written report
We visit your office, list every device and account, check backups and security, and send you a plain-English report with a fixed monthly quote.
03Weeks 2–4 · clean-up
Take over & tidy up
We collect the passwords, fix the urgent risks first, set up backups and monitoring, and document everything — with no surprise project invoice.
04Month 2 onward · steady state
Your IT department, on a plan
Your team calls us for anything. You get one invoice a month, a quarterly review, and a list of what we fixed before you noticed.
Monthly plans
Priced per person. Never per hour.
Pick the level of cover your office needs. Everything a plan includes is included — no call-out fees, no “that's extra”. Sample prices · demo only
Move the slider to see a monthly estimate for each plan. Sample figures for this demo — Kestrel IT is a fictional business.
Really. Support, fixes, on-site visits (on plans that include them) and routine changes are all covered by the monthly fee. The only extra costs are hardware you choose to buy and one-off projects like an office move — and those are quoted as a fixed price before any work starts.
Who answers when we call?
A technician on our Austin team, Monday to Friday from 7am to 7pm. On the Business and Secure plans, office-down emergencies are answered 24/7. There's no phone menu and no chatbot in the way.
How fast will you respond?
It depends on severity, and it's written into your plan: minutes for a critical outage, an hour when one person can't work, the same business day for everything else. You can see the full table in the Services section above.
We already have someone who “does the IT”. Can you work together?
Yes. Many small offices have a helpful person who's become the IT department by accident. We can take the load off them completely, or handle the heavy lifting — security, backups, networks — while they stay the friendly first stop.
Is there a long contract?
The first 90 days cover onboarding and clean-up. After that, it's month-to-month with 30 days' notice. If you leave, we hand over every password and document — your systems belong to you.
What happens in the free assessment?
A 30-minute call about how your office works and what's frustrating people. If it makes sense, we follow up with an on-site walk-through and a written report with a fixed monthly quote. The report is yours either way.
Which areas do you cover on site?
Austin and the surrounding metro — including Round Rock, Cedar Park, Pflugerville and Buda. Remote support works anywhere your team does.
Free IT assessment
Let's see what your office actually needs.
Tell us a little about your team and pick a time that works. We'll call you for a 30-minute, no-obligation assessment.
